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Initial Question/Comment: Item not received or not as described
3:38:07 PM
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3:38:07 PM
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Suraj has joined this session!
3:38:07 PM
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Connected with Suraj
3:38:07 PM
Suraj
Hi, welcome to eBay Live Chat! My name is Suraj. I would be glad to assist you with your concern.
3:38:07 PM
Suraj
How may I help you today?
3:40:38 PM
auto`matikcs
I BOUGHT A GAME FROM Seller kunal007 and it turned out to be a pirated version, i have raised a dispute but the 30 day waiting period before ebay refunds my money is so unfair
3:42:37 PM
Suraj
I understand your concern, however, this 30 day period is given to the seller to resolve the issue before you can escalate the dispute to our claim team.
3:42:50 PM
Suraj
Hence, this period is given to the seller to either refund or replace the item for you.
3:43:22 PM
auto`matikcs
arrey read what the seller has written in the dispute he claims he sent a non pirated item
3:43:41 PM
auto`matikcs
its pirated ive sent pictured via email to ebay
3:44:27 PM
Suraj
I understand, however, if the seller is not ready to resolve it, you should escalate the dispute to our claim team and they will look into your issue.
3:46:09 PM
auto`matikcs
search for counterstrike anthology on your wesbite ebay.in, most entires show price to be rs 500, but this smart ass decided to sell his for rs 200, how do u suppose he managed that, i asked the same question to him after winning the bid, her evaded answering that, i got a hint that he might be pirated, and i refrained from paying the money, but then ebay sends me a message to pay up or get accoutn banned, so despite my fears i paid the money, and when the item came via courier my fears were true, THE ITEM WAS A RS 30 ROADSIDE PIRATED COPY OF COUNTERSTRIKE
3:47:21 PM
auto`matikcs
how do i escalte it, why should i wait 30 dyas before i get to escalate it, this 30 day waiting period is most unfair and i have written to www.techtree.com about this, expect an article there about ebay.in and its policies and the rampant piracy on it, to appear on www.techtree.com soon
3:47:36 PM
Suraj
I see.
3:47:58 PM
Suraj
I would suggest you to report this seller to our "Trust and Safety" team who will investigate the issue and take necessary action against him.
3:49:19 PM
auto`matikcs
ive sent emails to some 5 ids, so many teams you have, still the pirate is sitting pretty, he isnt even banned yet, and i still am holding on to the worthless pirated copy, are you going to resolve this or not, will i still see the seller kunal007 unbanned from ebay.in before the articles comes on www.techtree.com?
3:49:46 PM
Suraj
I understand the level of discomfort you are facing due to this unpleasant experience. However, be rest assured that we will definitely help you with this issue and also take action against the seller.
3:49:56 PM
auto`matikcs
when? after 30 dyas?
3:50:02 PM
Suraj
May I know how did you pay for the item?
3:50:59 PM
auto`matikcs
is that what you are saying, because the article is based on exactly this, the 30 days of unfair waiting period for duped users? so ur saying itll be 30 dyas before i get my money back right? i paid rs 280 (200 for product on bid and 80 delivery charges)
3:51:06 PM
auto`matikcs
my id is automatikcs
3:51:24 PM
Suraj
The team does take time to investigate the issue and accordingly take action against the seller.
3:51:33 PM
Suraj
Also, may I know how did you pay for this item?
3:51:35 PM
auto`matikcs
so its 30 days right
3:51:57 PM
auto`matikcs
Paisapay, thru hdfc bank debit card online transfer
3:52:49 PM
Suraj
Right.
3:52:56 PM
Suraj
Okay.
3:52:56 PM
auto`matikcs
right?
3:53:05 PM
auto`matikcs
?
3:53:21 PM
Suraj
Right, but did you confirm the receipt of the item through your PaisaPay Account.
3:53:25 PM
auto`matikcs
no
3:53:30 PM
auto`matikcs
i raised a dispute
3:53:56 PM
Suraj
Then I would suggest you to raise an "Item Not Received" through your PaisaPay Account so that the payment is not sent to the seller.
3:54:02 PM
auto`matikcs
because what i got isnt what i paid for, hell what i got is illegal in the first place, i shudnt have got it
3:54:10 PM
auto`matikcs
ive already done it man, check my dispute
3:54:46 PM
auto`matikcs
u want me to give you a link to the dispute or wat, i thtot this was customer service with all info regarding the customer at hand
3:55:06 PM
Suraj
No, I can see the details from my end.
3:55:21 PM
Suraj
But the dispute you are referring is different from what I have mentioned above.
3:56:37 PM
Suraj
Log on to your My eBay and click on the link as 'My PaisaPay'.
3:57:17 PM
Suraj
You can always raise an "Item Not Received" through your .PaisaPay Account, however, please note that you will get the "Item Not Received" option only after 15 days from the date the seller had entered the shipping details.
3:59:56 PM
Suraj
Just checking if you're still with me?
4:00:38 PM
auto`matikcs
15 dyas instead of 30 now, so i MUST/NEED TO/HAVE TO/NO OTHER CHOICE, wait for 15 days with a pirated disc in my hand and my money in ebay's account, right
4:01:17 PM
auto`matikcs
ill do that thing ur saying again, if ive not already done it, ive already raised a dispute once, ill raise anotehr one from this other link
4:02:23 PM
Suraj
The payment is in sellers PaisaPay Account.
4:02:34 PM
auto`matikcs
im in the "my paisapay" section and i dont see any item not received link
4:02:44 PM
Suraj
It will be transferred to the sellers bank account after 15 days from the date he entered the shipping details.
4:03:04 PM
auto`matikcs
ya great, so the seller has got my money adn ive got his worthless pirated cd, for another 15 days or so right?
4:03:22 PM
Suraj
You will get the "Item Not Received" option only after 10 days from the date the seller had entered the shipping details
4:03:38 PM
Suraj
No, the seller has not received the payment made by you.
4:03:51 PM
Suraj
It is in his PaisaPay Account, i.e. it is with our PaisaPay team.
4:03:55 PM
auto`matikcs
QUOTE please note that you will get the "Item Not Received" option only after 15 days from the date the seller had entered the shipping details., 10 or 15 please make sure
4:04:40 PM
Suraj
Yes, I apologize for the miscommunication earlier. It is after 10 days from the date the seller had entered the shipping details
4:05:21 PM
auto`matikcs
anyway 10 or 15 it doesnt make a difference, its the same unfair waiting for duped users, theres no more help you can provide me, one final thing id like to let you know that this discussion will also be pasted in the article on www.techtree.com, thanks for your 'help'
Suraj
4:06:54 PM
This 10 day period is the time given to the seller to get the item delivered to the buyer. If the buyer doesn't receive it even after 10 days or if it is completely different from what you had bought, you can raise the dispute through PaisaPay.
4:07:30 PM
auto`matikcs
well what are you talking about man, please read the messgaes again, I ALREADY HAVE THE PIRATED CD IN MY HAND< and what we were talking about is that i MUST/HAVE TO/AM FORCED TO wait for 10 days before i can even claim a REFUND, am i correct or not
4:08:20 PM
auto`matikcs
so apart from telling me about the 10 day